At Echo Vintage we strive to offer you the best customer service possible. We truly value all of our customers and most important, we want you to feel comfortable shopping with us. We describe each item fully and show many pictures so that you will be confident with your purchase.

If you ever have any questions, please feel free to email us at:

sales@echovintage.com



Placing An Order:


The most convenient way to make your purchase is by using the Shopping Cart provided on the item description page. You can pay by using your Visa, MasterCard, Discover, American Express or an eCheck. All Credit Card purchases are processed by PayPal on their Secure Website and we NEVER have access to your personal information. PLEASE NOTE: For your protection and ours, we can only ship to "Confirmed Addresses" at this time.

We will also accept Money Orders, Cashiers Checks and Personal Checks. When making a purchase with one of these payment methods, simply send us an email and include the Item Numbers that you wish to purchase. We will send you an invoice that will include the total amount to remit. Your order will then be put on HOLD for 7 days to allow time for your payment to be received.

Please be aware that payments made by check will delay shipment of your order. Your check MUST clear our Bank prior to shipment. On average, this will take 14 business days.

If paying by check or money order, we will provide you with the address to remit payment to.


Shipping:


We will gladly combine shipping on multiple item purchases. Simply send us an email and include the Item Numbers of the merchandise you would like to purchase. We will send you an invoice that reflects the reduced shipping and instructions to complete the transaction.

Orders shipped within the United States will be shipped via USPS Priority Mail within 2 business days of receipt of payment. The shipping fee includes Delivery Confirmation and Insurance for the amount of the merchandise. Small lightweight items, such as patterns, hankies or gloves may be sent via First Class Mail

Please keep in mind that once your package has been shipped, we no longer have control of the time required for delivery. Shipments to AK, HI, APO's and FPO's may require additional time for delivery.


International Customers:


International Customers are ALWAYS WELCOME!

All International Orders are subject to additional shipping charges that are based on the destination. Please email us with the Item Numbers that you wish to purchase. We will be happy to send you a quote on shipping to your location. An invoice will be sent with instructions on how to complete the transaction.

At this time the ONLY payment we will accept for International Customers is PayPal. Payment MUST be in USD

All International shipments are sent via Global Priority or Air Letter Post.

It is a Federal Offense to falsify Customs Documents. Please do not ask us to do so. We will NOT falsify information!


Returns:
Returns are handled on a case by case basis. Generally, we do not allow returns due to improper fit. We provide detailed measurements and instructions on how to insure a proper fit. Please take a minute to go to Click HERE to go to The Fitting Room. to review this information.

If something was overlooked, please send us an email within 24 hours of receipt of your order.

We will NOT refund shipping charges.

Returns may be subject to a 20% restocking fee.

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sales@echovintage.com